Frequently Asked Questions

About Our Products

Yes! Every piece in our collection is lovingly handmade. Each item is unique and may have slight variations — that's the beauty of handcrafted goods.

We use a range of quality materials across our jewellery and craft collections. Full material details are listed on each product page.

We don't currently offer custom orders, but we're always adding new designs — follow us on social media to stay updated!

Yes! New customers can use code WELCOME15 for 15% off their first jewellery purchase. Valid for one use per customer, expires 30 April 2026.

Please contact us as soon as possible if you need to make changes. Once an order has been dispatched we're unable to make amendments.

We currently ship within the UK. International shipping options are coming soon!

Delivery times vary depending on your location. Estimated delivery times are shown at checkout.

Shipping costs are calculated at checkout based on your order and location.

We want you to love your purchase! If you're not happy, please contact us within 14 days of receiving your order to arrange a return or exchange.

We're so sorry if this happens! Please get in touch with a photo of the damage and we'll make it right.

You can reach us via our contact page or by emailing us directly. We aim to respond within 1–2 business days.